Cancellation Refund & Return Policy
Return & Refund Policy
CUSTOMER SATISFACTION IS OUR UTMOST PRIORITY.
At Heavenduft, we strive to deliver premium quality perfumes with utmost care. Please read our updated policy carefully:
General Policy
- All products once sold are strictly non-refundable and non-returnable.
- We do not accept returns or exchanges if you simply change your mind after purchase.
- Refunds and replacements are available only in the case of damaged, defective, or incorrect items received.
Order Cancellations
- Orders can be cancelled only before the shipping ID is generated.
- Once shipped, cancellations are not allowed.
Damaged / Wrong Product Received
- Notify us within 48 hours of delivery at heavenduft@gmail.com with pictures and unboxing video proof.
- Once approved, we will arrange a replacement.
- Refunds (if applicable) will be processed within 5–7 working days to your original payment method.
Exceptions (No Returns/Refunds Accepted For)
- Opened or used perfumes.
- Missing or damaged packaging (box, cap, seal, etc.).
- Products purchased during sales, combo offers, or special promotions (except if damaged/incorrect).
- Artisanal perfumes, sample products, and travel sprays.
- International shipments beyond 10 days of delivery.
International Orders
- Only unopened, unused products reported within 10 days of delivery are eligible for return/exchange (if defective/damaged).
- Customs duties, import taxes, or additional courier charges must be borne by the customer.
Important Note
- Shipping charges are non-refundable.
- COD orders are not eligible for return or refund unless the product received is damaged or incorrect.
Return Address
Heavenduft,
201, Unity Height,
Dyaneshwar Nagar,
Near RAK Police Station,
Mumbai – 400031
Support
Email us at: heavenduft@gmail.com
By purchasing from Heavenduft, you agree to this policy. Please choose your fragrances carefully, as all sales are final unless the product received is damaged or incorrect.