Return policy

“CUSTOMER SATISFACTION IS OUR UTMOST PRIORITY. “

To mutually safeguard the trust & money of the buyer & seller & to prevent any fraud from both ends. We have distinctly Categorized all the possible scenarios.

HOW CAN I CANCEL MY ORDER?

You have to confirm it before the shipping ID is generated. A full refund will be initiated. As a customer, you will not have to pay any cancellation charge.
If you inform us after the shipping label is generated, then the shipping charge of both side will be deducted, and the balance full amount will be refunded.

WHAT TO DO IF I DON’T LIKE THE PRODUCT?

If any customer doesn’t like the product they have the right to claim a product refund. We provide a 7-day testing period after the product is delivered. Even after using it for 7 days, if you are not satisfied, you can claim a return. However, both side courier charges will be deducted, and the balance will be refunded. 

Note – 

1- If inform after the 7th day of the testing period the refund and return policy will be not valid.

2- J&K return policy not applicable.

WHAT IS THE PROCESS OF RETURNING THE PRODUCT?

You don’t need to worry about the process much, it’s user-friendly. Our courier service partner will pick up the parcel. Please pack it as it was received.

WHEN WILL I GET THE REFUND?

Once we receive the parcel, we will analyze it and refund the amount in 5-7 working days.
Payments made through Razor Pay mostly take 5-9 working days after the refund is initiated from our side. You do not have to worry. You will receive an email on your respected ID entered while placing an order from Razor Pay regarding the same.
There will be a deduction of shipping charges on both sides, and we will refund the balance amount to you.
COD order shipping charges are a minimum of Rs. 125. For a return, it will be plus Rs. 100.
For example,
IF YOU PURCHASE 2 PERFUMES AT 1000 INR WITH FREE SHIPPING AND RETURN 1 PERFUME. YOU WILL RECEIVE A REFUND OF APPROX RS. 275, BOTH SIDE SHIPPING CHARGES OF COD SHIPPING WILL BE DEDUCTED.

WHAT IS THE RETURN AND REFUND POLICY FOR SAMPLE PRODUCTS?

All sample products are non-returnable and non-refundable.

IS A SPECIAL COMBO OFFER AVAILABLE ON COD?

No. COD Orders will not be accepted for this combo offer. Offer Valid on Prepaid Orders Only.

IS THERE A REFUND AVAILABLE FOR THE SPECIAL COMBO OFFER?

Return and refund are available only if the product received is damaged or broken.

IS CANCELLATION, RETURN & REFUND AVAILABLE FOR ARTISANAL PERFUMES?

Cancellation, return, and refund options are not available for artisanal perfumes. Thank you for your understanding. 

IF SHIPPING DETAILS AND CONTACT DETAIL MENTION IN THE ORDER HAVE ANY ERROR AND PRODUCT GET RETURN ?

IS RETURN & REFUND AVAILABLE ON ANNIVERSARY SPECIAL OFFERS?

Return and refund are available only if the product received is damaged or broken. Thank you for your understanding. 

IS CANCELLATION, REPLACE/EXCHANGE, RETURN & REFUND AVAILABLE ON FREEDOM SALE OFFERS?

Cancellation, replace/exchange, return, and refund options are not available on Freedom Sale Offers. Thank you for your understanding. 

IS CANCELLATION, REPLACE/EXCHANGE, RETURN & REFUND AVAILABLE ON RAMADAN SALE OFFERS?

Cancellation, replace/exchange, return, and refund options are not available on Ramadan Sale Offers. Thank you for your understanding. 

HEAVENDUFT’S POLICY FOR WORLDWIDE

Our policy lasts for ten days on unopened boxes/unused products. Unfortunately, we cannot offer you a refund or exchange if ten days have passed since your purchase.
Sales of samples and travel sprays are final, and we do not accept returns.
The product must be unused and in the same condition as you received it. It will be eligible for a return only if it is in the original packaging.
To complete your return, please get in touch with us at heavenduft@gmail.com.

Please send your purchase to:

201, Unity Height, Dyaneshwar Nagar, Near RAK police station, Mumbai 400031

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you about the approval or rejection of your refund.
Once your product is approved, your refund will be processed. The refund will automatically be credited to your credit card or original payment method within a certain number of days.

Late or missing refunds (if applicable)

If you have not yet received a refund, please check your bank account. Then, contact your credit card company. A refund may take some time to be credited to your account officially.
Next, contact your bank. There is often some processing time before posting a refund.
If you’ve done all of this and you still have not received your refund yet, don’t hesitate to get in touch with us at heavenduft@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at heavenduft@gmail.com.

Shipping

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. Once you receive a refund, there will be a deduction of the return shipping cost.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

International Shipping

Any customs, import tax, or import duty must be paid and fulfilled by the customer or the consignee of the shipment.

If the delivery charges from our Delhivery courier partner exceed the charges provided on our website, our customer executive will contact the customer to discuss sharing the shipping charges if they are higher than what was paid by the consignee.